FAQS
Does the display screen require electricity?
No, the display screen operates using hydropower and does not require any additional electricity. It is safe and eco-friendly.
What is the warranty period for your product?
We offer a two-year warranty on our products. During this time, if any quality issues arise, we will replace major components free of charge and provide replacement parts for smaller accessories.
Where is your company located?
Our headquarters are in London, United Kingdom. We are proud to manufacture all our products to CE standards, ensuring top-notch quality. Additionally, we offer international shipping from the UK to customers worldwide.
How can I place an order?
To place an order, follow these steps:
Click on the product name or image to view details.
- Select your preferred colour and size, then specify the quantity you wish to purchase.
- Add the item to your cart by clicking “Add to Cart” or proceed to checkout immediately by selecting “Buy It Now.”
You can access your cart at any time by clicking the cart icon at the top right corner of the page.
If you need assistance, our support team is available via email to guide you through the process.
What payment methods do you accept?
We accept Visa, Mastercard, and AMEX, processed securely through Stripe.
How long does delivery take?
All orders are shipped from our London warehouse. We partner with reliable shipping providers, including DHL, UPS, and FedEx, to ensure timely delivery. Orders typically arrive within 7–10 days for most countries and regions.
Do you charge for shipping and handling?
We offer free shipping and handling for all products in our store!
How can I track my order?
To track your order:
- Look for a shipping confirmation email from DOCOR, which will include a tracking number.
- Check your email inbox and spam folder to ensure you don’t miss the confirmation.
- Use the provided tracking number to track your order either on our website or directly with the shipping carrier, such as DHL, UPS, or FedEx.
For additional support, contact the shipping carrier’s customer service.
Keep your tracking number handy for quick access to updates about your order’s status until it reaches you.
Are there additional import duties or taxes?
For international orders, additional import duties, taxes, or customs fees may apply, as determined by your local government or customs authority. These charges are the customer’s responsibility and are separate from the purchase price and shipping fees.
We recommend checking with your local customs office for potential additional costs before placing your order. These charges may be incurred upon delivery.
If you have any questions or need further assistance, please contact our customer service team. Your satisfaction is our priority.
