Privacy Policy
Last Updated: 23rd December 2024
Docor (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our e-commerce services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following categories of information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely through third-party payment processors)
1.2 Non-Personal Information
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on the website
- Referring website URLs
- Cookies and similar technologies
1.3 Voluntary Information
- Feedback, surveys, and reviews
- Customer service inquiries
2. How We Use Your Information
- To process and fulfill orders
- To provide customer support
- To personalize and improve your experience on our website
- To communicate with you regarding promotions, offers, and updates (if you have opted in)
- To analyze website usage and improve our services
- To comply with legal obligations
3. How We Share Your Information
3.1 With Third-Party Service Providers
We may share your information with trusted third parties that assist us in operating our website, conducting our business, or providing services to you, including:
- Payment processors
- Shipping and logistics providers
- Analytics and marketing tools
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. These may include:
- Essential Cookies: Required for the website to function properly.
- Performance Cookies: Help us analyze how visitors use the website.
- Advertising Cookies: Used to deliver relevant advertisements.
You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Objection: Object to processing based on legitimate interests.
- Data Portability: Request a copy of your data in a structured, commonly used format.
To exercise these rights, please contact us at contact@docor.co.uk.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information. However, no system is entirely secure, and we cannot guarantee absolute security of your data.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of third-party sites you visit.
9. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.
Thank you for trusting Docor with your personal information.
